Privacy Policy
Last updated: November 15, 2026
Twelve Twenty Two Hospitality Inc., operating as Avela Catering & Events (“Avela,” “we,” “us” or “our”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us or arrange an event with us.
Information we collect
We collect information you provide when you submit an inquiry, communicate with our team or book our services. This may include:
Your name, email address and telephone number.
Your company or organization, where relevant.
Your event type, preferred date, venue and estimated guest count.
Your catering preferences and other event details.
Dietary requirements or allergy information you choose to share.
Records of our communications and booking arrangements.
Please provide only the information needed for your inquiry. If you share personal information about guests or other individuals, ensure you have their permission or other appropriate authority to do so.
How we use your information
We use personal information to respond to inquiries, prepare proposals, plan menus, coordinate events and provide the services you request.
We may also use it to manage bookings, maintain business records, improve our website and services, and meet legal obligations.
We limit collection and use to information reasonably needed for these purposes.
Consent and your choices
We obtain consent where required and explain the purposes for collecting personal information.
You may contact us to withdraw consent, subject to legal or contractual restrictions. We will explain any effect this may have on our ability to provide the services you request.
Submitting an event inquiry does not automatically subscribe you to marketing emails.
Email updates
If you subscribe to our newsletter or otherwise consent to marketing communications, we may send news and updates about Avela.
You can unsubscribe using the link in a marketing email or by contacting us. We may still send communications needed to manage an existing inquiry or booking.
Cookies and website analytics
Our website uses cookies and similar technologies to support its operation and understand how visitors use it.
We use Google Analytics to understand website activity and measure inquiry submissions. Depending on the website settings and your choices, analytics tools may collect information such as pages visited, browser and device details, referral sources and interactions with the website.
You can manage cookies through your browser settings and any cookie controls available on our website. Restricting cookies may affect some website functions.
When we share information
We may share relevant information with service providers that support our website, communications and business operations.
Where needed to deliver your event, we may also share relevant details with venues, rental providers or other suppliers involved in the services you request. We limit this sharing to information reasonably necessary for their role.
We may disclose information where required or permitted by law.
Service providers and storage
Our website is hosted on Squarespace. Personal information submitted through the website may be processed by Squarespace and other providers used for communications, analytics and event administration.
Some providers may process or store information outside Canada, where it may be subject to the laws of those jurisdictions.
Keeping information secure
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information to protect it against unauthorized access, use, disclosure, alteration or loss.
No internet transmission or electronic storage system can be guaranteed completely secure.
How long we keep information
We retain personal information for as long as reasonably necessary for the purposes described in this policy and to meet applicable legal, contractual and recordkeeping requirements.
When information is no longer required, we securely delete, destroy or anonymize it, subject to applicable retention requirements.
Access and corrections
You may request access to personal information we hold about you or ask us to correct inaccurate information.
To make a request, contact us using the details below. We may need to verify your identity before responding. Requests are handled subject to applicable law and any permitted exceptions.
External links
Our website may contain links to other websites. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.
Changes to this policy
We may update this policy to reflect changes to our services, website or privacy practices. The latest version will appear on this page with an updated date.
Contact us
For privacy questions, access requests, corrections or complaints, please contact:
Avela Catering & Events
Attention: Privacy Officer
Email: hello@avelacatering.com
Telephone: (604) 657-2433
1222 Frances St
Vancouver, BC V6A 1Z5
Canada
If your concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.